Terms & Conditions

Welcome to The Real Crystal (“we”, “our”, “us”). By accessing or using our website https://therealcrystal.com/, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

If you do not agree with any part of these Terms, please discontinue using the website.

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1. General Information

The Real Crystal
Old DLF Colony, Sector-14, Inside Macs Computer Academy,
Gurgaon, Haryana – 122001
Phone: +91-9311136566
Email: therealcrystal6@gmail.com

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2. Use of Website

By using our website, you confirm that:

• You are at least 18 years old or accessing under supervision of a parent/guardian.

• You will use the website only for lawful purposes.

• You will not attempt to disrupt or interfere with website functionality.

We reserve the right to modify or discontinue any aspect of the site at any time without notice.

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3. Product Information

We aim to display accurate product details, including:

• Descriptions

• Images

• Prices

• Availability

However, errors may occasionally occur. We reserve the right to correct inaccuracies and update product information at any time.

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4. Orders & Payments

When you place an order on therealcrystal.com:

• You agree that all information provided is accurate.

• Prices displayed at the time of purchase apply.

• Orders may be accepted or rejected at our discretion.

Payments

• We accept payments through secure third-party payment gateways.

• We do not store or process your card details.

• Orders are confirmed only after successful payment.

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5. Shipping & Delivery

Delivery timelines depend on:

• Your location

• Courier partners

• Product availability

Estimated delivery dates are guidelines, not guaranteed.
We are not liable for delays caused by courier partners or unforeseen circumstances.

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6. Cancellation Policy

Orders can be canceled before shipment only.
Once shipped, cancellation is no longer possible.

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7. Returns & Refunds

Returns or refunds are applicable only if the product received is damaged, defective, or incorrect.
Conditions:

• You must inform us within 48 hours of delivery.

• The item must be unused and in original packaging.

• Refunds are processed after inspection.

Products damaged due to misuse, mishandling, or negligence are not eligible for return or refund.

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8. Intellectual Property Rights

All content on this website, including:

• Text

• Images

• Logos

• Designs

• Graphics

• Product content

is the property of The Real Crystal and protected by copyright laws.
You may not copy, reproduce, or distribute any content without our written permission.

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9. Prohibited Activities

You agree NOT to:

• Engage in fraudulent or abusive activities

• Interfere with website security

• Upload harmful software or viruses

• Use the website for unauthorized commercial purposes

Violation may result in termination of access.

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10. Third-Party Services

We may use third-party services such as:

• Payment gateways

• Logistics providers

• Analytics tools

These providers have their own terms and policies.
We are not responsible for their actions, errors, or service issues.

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11. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages.

• We do not guarantee that the website will always be error-free or uninterrupted.

Your use of the website is at your own risk.

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12. Indemnification

You agree to indemnify and hold The Real Crystal harmless from any claims, losses, damages, liabilities, or expenses arising out of:

• Your misuse of the website

• Violation of these Terms

• Infringement of any rights of others

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13. Privacy Policy

Your use of the website is also governed by our Privacy Policy.
Please review it to understand how we collect and use your information.

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14. Changes to Terms & Conditions

We may update these Terms at any time.
Any changes will be posted on this page with an updated “Last Updated” date.
Continued use of the website means acceptance of updated Terms.

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15. Governing Law

These Terms are governed by the laws of India, and disputes will be handled exclusively by the courts in Gurgaon, Haryana.

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16. Contact Information

For queries regarding these Terms, contact us:

The Real Crystal
Old DLF Colony, Sector-14, Inside Macs Computer Academy,
Gurgaon, Haryana – 122001
Phone: +91-9311136566
Email: therealcrystal6@gmail.com
Website: https://therealcrystal.com/